Microsoft Windows 2000
Server Administrator's Companion
by Sharon Crawford & Charlie Russel
copyright (c) 2000 by Microsoft Corporation
all rights reserved

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Troubleshooting Roaming Profile Home Directory Problem

Problem:

A roaming profile has been created for a user with administrative privileges that includes a home directory path.  The home directory displays in the My Computer folder of all machines except for one Windows 2000 Server.

Trouble shooting technique:

  1. First, check the event viewer (eventvwr.msc)
  2. Use a UPN logon to verify the correct logon (userx@.a.com + password)
  3. Go to the mapped root drive at the command prompt in the Users and Computers snap-in for the domain user account.
  4. Type Set at the command prompt to determine if all the home directory environment variables are set correctly. Be sure to compare the working vs. the problem machine.
  5. Determine what Domain Controller is authenticating the working vs. the problem machine for possible differences in account settings between the Domain Controllers.
You may also be able to gather some useful information from the userenv.log.
  1. Start Regedt32 and locate the following path:

    HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Winlogon

    2.  

  2. Create a new value called UserEnvDebugLevel as a reg_dword. Assign the value 10002 in hexadecimal format.

    3.  

  3. Check out userenv.log in %systemroot%\debug directory